Term and Conditions

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part, please do not use our website.

2. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate and current information when creating an account or placing an order.
• Use the website only for lawful purposes and not violate any applicable laws.
• Not attempt to gain unauthorized access to any part of the website.
• Be responsible for maintaining the confidentiality of your account information.

3. Products and Services Description

We specialize in 100% plastic-free, organic, and eco-friendly products for home, personal care, and more. Our offerings include:

• Product Categories: Bedding & Bath, Clean Beauty, Cleaning, Composting, Deodorant, Hair Care, Home & Garden, Kids & Baby, Kitchen, Laundry, Oral Hygiene, Period Care, Pet, and more.
• Sustainability Commitment: Our products are designed to minimize environmental impact. Many are circular, compostable, or reusable.
• Product Information: We strive to display product colors and details as accurately as possible, but slight variations may occur.

4. Ordering and Payment Terms

When you place an order, you agree to the following:

• Order Processing: We process orders within 1-2 business days after payment confirmation. You will receive a tracking email upon shipment.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.
• Pricing: All prices are listed in US dollars. We reserve the right to correct pricing errors.
• Order Acceptance: Your order is an offer to purchase. We confirm acceptance when the order ships.

5. Shipping and Delivery

We ship worldwide, excluding select remote areas and parts of Asia.

• Standard Shipping: $12.95 via DHL or FedEx. Delivery in 10-15 business days after shipping.
• Free Shipping: For orders over $50 via EMS. Delivery in 15-25 business days after shipping.
• Delivery Times: These are estimates and may vary due to location and customs.
• Shipping Restrictions: We cannot ship to all locations. If your area is restricted, we will notify you.

6. Returns, Exchanges, and Refunds

Your satisfaction is important to us. Please review our policy carefully.

• Return Window: 15 days from the delivery date.
• Process: Contact us at [email protected] for authorization. Use the provided return request template.
• Non-Returnable Items: For health and sustainability, we cannot accept returns on:
  • Personal Hygiene Products (e.g., deodorant, period care)
  • Oral Hygiene Products (e.g., toothbrushes)
  • Opened Clean Beauty & Makeup Products
  • Used or Opened Products of any kind
  • Items Damaged by Improper Use
• Refunds: Issued to the original payment method within 5-7 business days after we receive and inspect the return. Original shipping is non-refundable.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
• Sustainability Note: We encourage exchanges to reduce waste. For every return that becomes an exchange, we plant a tree.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Zero Waste Store or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

Zero Waste Store strives to provide accurate information and quality products. However, we are not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website.
• Delivery delays due to customs, weather, or other unforeseen circumstances.
• Minor variations in product color or appearance due to screen settings.
• Damages resulting from improper use of products.

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Michigan. Any disputes shall be resolved in the courts located in Lansing, Michigan.

10. Changes to Terms

We may update these Terms and Conditions periodically. The “Last Updated” date at the top will reflect changes. Continued use of the site after changes constitutes acceptance.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact our mindful customer care team:

Email: [email protected]
Address: Zero Waste Store, 588 Haven Lane, Lansing, US 48933