Shipping Information
Order Processing
We strive to process all orders within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Please Note: We ship worldwide except to select remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
At Zero Waste Store, we’re committed to your complete satisfaction with our plastic-free, eco-friendly products. We understand that sometimes a product might not meet your expectations, and we’re here to help make things right.
Quick Summary:
- We accept returns and exchanges within 15 days of delivery
- Most items can be returned, but some products are final sale for hygiene and sustainability reasons
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs unless the return is due to our error
Return & Exchange Timeframe
You have 15 days from the date you receive your order to initiate a return or exchange.
Return Process
Follow these simple steps to return an item:
- Contact Us: Email us at [email protected] with your return request using the template below
- Wait for Approval: We’ll respond within 2 business days with a return authorization and instructions
- Package Your Item: Securely package the unused, original product in its original packaging
- Ship to Us: Send the package to our address: Zero Waste Store Returns
588 Haven Lane
Lansing, US 48933 - Notify Us: Email us with your tracking number once shipped
Exchange Process
For exchanges, follow the same process as returns, but specify the product you’d like to exchange for in your email.
Non-Returnable Items
For health, safety, and sustainability reasons, we cannot accept returns on:
- Personal Hygiene Products (including deodorant, period care items)
- Oral Hygiene Products (toothbrushes, dental care items)
- Opened Clean Beauty & Makeup Products
- Used or Opened Products of any kind
- Items Damaged by Improper Use
These restrictions help us maintain our commitment to reducing waste and ensuring product safety for all our customers.
Refund Information
Once we receive and inspect your returned item:
- Refund Time: 5-7 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no cost to you and provide a prepaid shipping label for returning the incorrect item.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Zero Waste Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please briefly explain] [For exchanges only:] I would like to exchange for: [Product Name and Quantity]
I confirm that the item(s) are unused, in original packaging, and within the 15-day return window.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Our Sustainability Commitment
When possible, we encourage exchanges over returns to minimize waste. For every return that results in an exchange, we’ll plant a tree through our environmental partnership program.
If you have any questions about our returns policy, don’t hesitate to reach out to our mindful customer care team at [email protected].
Thank you for joining us in our mission toward a waste-free world!
The Zero Waste Store Team