Privacy Policy

At Zero Waste Store, we believe that protecting your personal data is as important as protecting our planet. This Privacy Policy explains how we collect, use, and safeguard your information when you visit neworganiccleaning.com and make purchases from our global community of mindful shoppers.

1. Information We Collect

To provide you with our plastic-free products and seamless shopping experience, we collect:

• Personal Identification Information: Name, email address, shipping address (588 Haven Lane, Lansing, US 48933), and phone number
• Payment Information: Credit card details (Visa, MasterCard, JCB) processed securely through our payment partners, or PayPal account information
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Shopping Preferences: Product interests, purchase history, and account preferences
• Communication Data: Messages sent to [email protected] and survey responses

2. How We Use Your Information

We use your data responsibly to support your zero-waste journey:

• Process orders for our plastic-free bedding, clean beauty, and composting products
• Provide global shipping (excluding remote areas and certain Asian regions)
• Send order confirmations and shipping updates
• Improve our product offerings and website experience
• Send eco-friendly tips and product recommendations (with your consent)
• Prevent fraud and ensure transaction security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and only share data when necessary:

• Payment Processors: We share payment information with secure partners like PayPal to complete transactions
• Shipping Carriers: We provide addresses to trusted delivery services for order fulfillment
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, customer data may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same care we put into curating our 100% plastic-free products:

• Industry-standard encryption for all data transmissions
• Secure servers with limited access
• Regular security assessments and updates
• We never store sensitive payment details on our servers
• Data is retained only as long as necessary for business purposes

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications at any time
• Account Management: Modify your preferences through your account settings

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Required for site functionality and secure checkout
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and shopping preferences

You can control cookie settings through your browser, though this may affect site functionality.

7. International Data Transfers

As a global brand serving customers worldwide (with few exceptions), your data may be processed in different countries. We ensure all transfers comply with applicable data protection laws and maintain the same security standards regardless of location.

8. Children’s Privacy

While we offer Kids & Baby products, our website is not directed at children under 16. We do not knowingly collect data from children without parental consent.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Zero Waste Store with your personal information as we work together toward a waste-free world.